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Terms, Policy and Your Account Rights at pk3com

Before you open an account, these are the conditions that govern how we operate and how your account, data and transactions are handled.

Account TermsPrivacy PolicyCookie PolicyJurisdiction ConditionsData Retention
pk3com Terms, Policy and Your Account Rights at pk3com
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about your account terms, a data request or a dispute relating to a transaction — including payments made via JazzCash, Easypaisa or Raast — these are the direct contact paths we maintain for legal and policy queries. We aim to acknowledge your message and route it to the right team as quickly as possible.

Email for Legal Queries Send policy questions, data access requests or account-dispute notices to our legal contact address. Include your account ID so we can locate your record without delay.
Live Chat — Account Policy Open the chat widget from any page on the site to raise a policy question in real time. Our support team can escalate to the legal team if your issue needs formal handling.
Written Correspondence For formal notices — data deletion requests, account closure under policy grounds, or dispute escalation — submit in writing via the contact form flagged as a legal matter.
ACCOUNT SECURITY DETAIL

How We Handle Data, Cookies and Account Security

These four areas cover the practical side of how your account information is protected, how long we keep records, and how you can exercise your rights as an account holder. Each one connects to a specific action you can take through your account settings or by contacting us directly.

Data Handling

We collect only the data required to run your account and process transactions via JazzCash, Easypaisa or Raast. Your data is not sold. Access is limited to verified operational teams.

Cookie Policy

Cookies on this site track session state and payment flow — not personal browsing history. You can manage cookie preferences through your browser settings at any time without losing account access.

Account Security

Login uses OTP verification sent to your registered mobile number. Every deposit and withdrawal action is logged with a timestamp. If you suspect unauthorised access, contact support immediately and we lock the account.

Retention and Deletion

Transaction records are retained as required by applicable financial and legal obligations. You may request a copy of your data or ask about deletion options by contacting us in writing through the legal contact form.

Your Legal and Policy Questions

These are the questions we get most often about account terms, data rights and how policy applies to your account at pk3com. If your question is not here, use the legal contact form and we will respond in writing.

These terms apply to every account holder on pk3com. Access is available only where local law permits, and creating an account means you have confirmed eligibility under your local jurisdiction.

Yes. Submit a written data access request through the legal contact form with your account ID. We will confirm receipt and provide a response within the timeframe required by applicable law.

Every deposit and withdrawal via JazzCash, Easypaisa or Raast is logged in your account history with a timestamp. These records are retained for the period required under applicable financial regulations.

If your region is not covered under our operating conditions or local law restricts access, relevant features are blocked automatically. You cannot use the account wallet or process transactions in that case.

Contact support via live chat or email and flag it as a formal dispute. Include your account ID and the transaction reference. The legal team reviews disputes and responds in writing with a resolution or next steps.

You can request account closure and data deletion in writing. Some records are kept for the period required by law even after closure — our team will explain exactly what is retained and why when you submit the request.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.